FAQ
Answers to common questions about organizational network analysis, the Net Collaboration Score, and how Cophi works
Organisational Network Analysis (ONA) is a way to look at how people and teams connect and work together in a company. It shows the real networks of communication and collaboration, not just what's on the org chart.
The Net Collaboration Score (NCS) works like the Net Promoter Score. Every connection between people is rated Excellent, Satisfactory, or Underdeveloped, and the score is the percentage rated Excellent minus the percentage rated Underdeveloped, giving a result between -100 and +100. Scores above +30 are excellent, around 0 is average, and below 0 signals areas needing attention.
Passive ONA draws on digital exhaust from tools like email or Slack. It shows who's connected but not whether the connection is effective, and raises privacy concerns. Cophi uses active ONA instead: a short, direct survey similar in format to an engagement survey, producing trusted, transparent data that includes both quantitative scores and qualitative insight.
What are the seven network types Cophi measures?
Cophi organizes collaboration into three dimensions: Operational (Project Management, Information Sharing, Problem Solving), Social (Feedback, Psychological Safety), and Strategic (Clarity, Innovation), identified through factor analysis and grounded in research including Ibarra and Hunter's work on organizational networks.
Transformation programmes, business process optimisation, leadership development, and M&A integration.
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