Quick Start - Quickly and easily find the opportunities in your organisational system

Where to start?

Start by reviewing the Net Collaboration Score (NCS) for each team in your organisational unit.

We begin at the whole-organisation level. Since we’re only looking at internal networks, we focus on the quality of collaboration within the organisation.

First we'll take a look at the Summary tab where, for the first time, we can see the Net Collaboration Score for the organisation.

Internal and External NCS

It's closely followed by the breakdown of the score across all teams and also the Internal NCS and External NCS.

And this is clearly scheduled in the summary so you can see what is working well and where there is opportunity.

In this example Commercial is an area of particular focus for this organisation

Summary Table of Collaboration

This view highlights where to focus your attention. Generally, start with areas that show the lowest scores and the highest number of respondents—these represent high-impact opportunities.

Team Level Deep Dive

Just select the team from the dropdown menu at the top right of the app interface.

Your Organisational Network

The Network tab uncovers your key workflows for each department. This can be selected on the left side:

Text Feedback From Your Team

From here, you can review the free-text feedback by selecting “See Detail.” This helps you truly hear the voices behind the scores and understand the underlying issues.

Video Explainer

To get the most from this section, you’ll need a basic understanding of the Net Collaboration Score (NCS) and some familiarity with navigating the platform. You can learn more about NCS at: https://cophi.io/academy/what-is-ncs