Large Packaging & Printing Manufacturer

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Large Packaging & Printing Manufacturer

From Silos To Synergy: Improving Retention And Performance

How we used Cophi to overcome leadership bottlenecks, solve alignment issues and build psychological safety.

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Made systemic bottlenecks visible, shifting focus from blame to shared responsibility.

Created urgency and shared ownership among leaders to tackle root causes.

KPI's to track in Jan'26: downtime, 16% growth in engagement

Situation

Leading player in large-scale packaging and printing Teams are interdependent, but silos disrupt flow
Challenges incl. high workload, unstable planning, and poor interdepartmental support

Challenges: sick leave, overtime, morale
Priority shift: unlock real conversations and improve cross- team coordination to improve efficiency and effectiveness

Diagnosis

Cophi scan showed:

Strong collaboration within teams, weak across teams (especially Planning & Coating).

Planning faces most strain: misalignment disrupts early process stages caused by external pressure: front- loaded complexity, decision-making vs. execution, organizational paradoxes

Poor coordination causes delays, rework, and inefficiencies.

Employees feel unheard and hesitate to speak up across teams.

Change dilemma: they want to change, but avoidance routines hold them back

Activation

Online MT session for review & action planning Training HRBP managers in using Cophi data

Launched ‘Change Maker’ programme for HRBPs and change consultants.

Team managers workshop to catalyze change:

Safe space for dialogue

Reveal the full system to shift perspectives