Table of Content

ACADEMY • Jul 2, 2025

Module 4 - Team: Find insights and opportunities for improving your team

For Team Leaders

  • Provide and train leaders on their data

  • Hold leaders accountable for how their team with others

  • Set team-level actions for improvement

The Team View

  • Only data and insights specific to that team are surfaced, ensuring sensitive information remains appropriately restricted

  • You may find that smaller teams are able to achieve effective collaboration more quickly than larger ones

  • Leaders will have a much clearer and more accurate understanding of where and how they need to improve

  • Managers receive a roadmap for improving their interactions with other teams

  • Free-text feedback is specific to the team level only

  • Top-level NCS scores can be shared, allowing you to see how your team compares with the wider organisation

This section assumes you have found a part of the organisation or a team you want to focus on.

It shows you how to review the data from the perspective of one team and allows you to give team level KPIs to managers as well.

You can identify easily how your team connects to the rest of the business as well as being clear about the reciprocal nature of the relationship.

It helps you consider that the relationship between two teams is a complex one with many dynamics and it's important to understand the perspective of both teams and also broader themes both team faces.

Here we can see the diagram showing "Your team" at the centre of the organisational universe.

This clearly shows the connections between the Commercial Team and the other teams in the organisation and the lines connecting the teams are:

  • Coloured according to the quality of the connection

  • Sized by volume of respondents

Reciprocal to ensure there is a good 2 way dialogue to solve the challenges and generate collective change.

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We support consultants and coaches who want to use Cophi in their work with clients. Find out how.